{"id":6821,"date":"2025-05-05T11:13:02","date_gmt":"2025-05-05T09:13:02","guid":{"rendered":"https:\/\/roccadeimarmi.it\/faq\/"},"modified":"2025-08-20T16:13:38","modified_gmt":"2025-08-20T14:13:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/roccadeimarmi.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6821\" class=\"elementor elementor-6821 elementor-3476\">\n\t\t\t\t<div data-ekitparallax=\"{&quot;ekit_section_parallax_bg&quot;:&quot;yes&quot;,&quot;ekit_section_parallax_bg_speed&quot;:0.5,&quot;elementor_lazy_load&quot;:&quot;1&quot;}\" class=\"elementor-element elementor-element-f4d138e e-flex e-con-boxed e-con e-parent\" data-id=\"f4d138e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fe18d41 e-con-full e-flex e-con e-child\" data-id=\"fe18d41\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6636bad at-heading-animation at-animation-heading-style-3 elementor-widget elementor-widget-heading\" data-id=\"6636bad\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">F. A. <span>Q<\/span>.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dbd33a elementor-invisible elementor-widget elementor-widget-sellsmart-breadcrumb\" data-id=\"4dbd33a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"sellsmart-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div role=\"navigation\" aria-label=\"Breadcrumbs\" class=\"breadcrumb-trail breadcrumbs\"><ol class=\"trail-items\"><li class=\"trail-item trail-end\"><a href=\"https:\/\/roccadeimarmi.it\/en\/\" rel=\"home\"><span>Home<\/span><\/a><\/li><\/ol><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-015e6ee elementor-absolute at-image-animation at-animation-image-none at-none elementor-widget elementor-widget-image\" data-id=\"015e6ee\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"132\" height=\"245\" src=\"https:\/\/roccadeimarmi.it\/wp-content\/uploads\/2025\/07\/page-header-bg-shape-cbd-oil.png\" class=\"attachment-full size-full wp-image-6699\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1522f40 e-flex e-con-boxed e-con e-parent\" data-id=\"1522f40\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6cc16ea e-con-full e-flex e-con e-child\" data-id=\"6cc16ea\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bb086b8 e-con-full sticky-column e-flex e-con e-child\" data-id=\"bb086b8\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b4f5ce9 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"b4f5ce9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23f2d77 faq-sidebar-list-cbd elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"23f2d77\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-1\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-circle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Online Orders<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-2\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-circle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Payment Methods<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-3\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-circle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Shipping Details<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#faq-4\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-circle-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Return Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6710c56 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"6710c56\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:100}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad706ec elementor-widget elementor-widget-sellsmart-elementor-template\" data-id=\"ad706ec\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"sellsmart-elementor-template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"4749\" class=\"elementor elementor-4749\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3352f8f e-con-full e-flex e-con e-child\" data-id=\"3352f8f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d886ad2 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"d886ad2\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" src=\"http:\/\/roccadeimarmi.it\/wp-content\/uploads\/2025\/05\/logo.svg\" title=\"\" alt=\"\" loading=\"lazy\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Non trovi la risposta alle tue domande? Chiamaci!<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee9a2c0 ekit-equal-height-disable elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"ee9a2c0\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"tel:+390183086149%20\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text- text-left icon-lef-right-aligin elementor-animation- media  \">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  text-center\">\n                    <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"26\" height=\"26\" viewBox=\"0 0 26 26\" fill=\"none\"><path d=\"M20.3242 2.125H14.4648C11.6381 2.125 9.33789 4.42524 9.33789 7.25195C9.33789 9.83047 11.2512 11.9705 13.7324 12.3267V14.5762C13.7324 14.8723 13.9105 15.1398 14.1845 15.2528C14.4546 15.3655 14.7715 15.3051 14.9827 15.094L17.6978 12.3789H20.3242C23.1509 12.3789 25.5 10.0787 25.5 7.25195C25.5 4.42524 23.1509 2.125 20.3242 2.125ZM14.4648 7.98428C14.0603 7.98428 13.7324 7.65635 13.7324 7.25186C13.7324 6.84736 14.0603 6.51943 14.4648 6.51943C14.8693 6.51943 15.1973 6.84736 15.1973 7.25186C15.1973 7.65635 14.8693 7.98428 14.4648 7.98428ZM17.3945 7.98428C16.9899 7.98428 16.6621 7.65635 16.6621 7.25186C16.6621 6.84736 16.9899 6.51943 17.3945 6.51943C17.799 6.51943 18.127 6.84736 18.127 7.25186C18.127 7.65635 17.799 7.98428 17.3945 7.98428ZM20.3242 7.98428C19.9196 7.98428 19.5918 7.65635 19.5918 7.25186C19.5918 6.84736 19.9196 6.51943 20.3242 6.51943C20.7287 6.51943 21.0566 6.84736 21.0566 7.25186C21.0566 7.65635 20.7287 7.98428 20.3242 7.98428Z\" fill=\"currentColor\"><\/path><path d=\"M16.9551 24.0977C18.1667 24.0977 19.1523 23.112 19.1523 21.9004V18.9707C19.1523 18.6553 18.9506 18.3756 18.6517 18.2762L14.2674 16.8113C14.0528 16.7391 13.8183 16.772 13.6294 16.8964L11.7655 18.1388C9.79136 17.1976 7.44893 14.8551 6.50762 12.881L7.75 11.017C7.87515 10.8289 7.90664 10.5936 7.83511 10.379L6.37026 5.99478C6.2709 5.69585 5.99121 5.49414 5.67578 5.49414H2.69727C1.48564 5.49414 0.5 6.46948 0.5 7.6811C0.5 16.1197 8.5165 24.0977 16.9551 24.0977Z\" fill=\"currentColor\"><\/path><\/svg>\n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                            <h3 class=\"elementskit-info-box-title\">\n                     +039 0183 086149                <\/h3>\n                                            <\/div>\n        \n        \n                <\/div>\n                <\/a>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf5ed98 e-con-full e-flex e-con e-child\" data-id=\"bf5ed98\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-74deb72 e-con-full e-flex e-con e-child\" data-id=\"74deb72\" data-element_type=\"container\" id=\"faq-1\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fb641c at-heading-animation at-animation-heading-style-2 elementor-widget elementor-widget-heading\" data-id=\"8fb641c\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Online <span>Orders<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9be57ff faq-accordion-cbd elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"9be57ff\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69e39642a14ff\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-9be57ff\">\n                        <a href=\"#collapse-2d580f869e39642a14ff\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-2d580f869e39642a14ff\" aria-expanded=\"false\" aria-controls=\"Collapse-2d580f869e39642a14ff\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I place an online order?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-down\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-up\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-2d580f869e39642a14ff\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-9be57ff\" data-parent=\"#accordion-69e39642a14ff\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Shopping online is easy and secure. Just follow these simple steps: <\/p>\n<ol>\n<li>\n<p><strong>Browse the catalog<\/strong> and select the products you want.<\/p>\n<\/li>\n<li>\n<p>Click \"<strong>Add to cart<\/strong>\" to include them in your order.<\/p>\n<\/li>\n<li>\n<p>When you\u2019re ready, go to the cart and click \"<strong>Proceed to checkout<\/strong>\".<\/p>\n<\/li>\n<li>\n<p>Fill out the form with your <strong>shipping<\/strong> and <strong>billing<\/strong> details.<\/p>\n<\/li>\n<li>\n<p>Choose whether to:<\/p>\n<ul>\n<li>\n<p><strong>Register<\/strong> by creating a personal account; or<\/p>\n<\/li>\n<li>\n<p><strong>Continue as a guest<\/strong>, without the need to register.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Select your preferred payment method from the available options.<\/p>\n<\/li>\n<li>\n<p>Confirm by clicking \"<strong>Place order<\/strong>\".<br>You will immediately receive an email with your purchase summary.<\/p>\n<\/li>\n<\/ol>\n<p>Registration is not required, but it allows you to:<\/p>\n<ul>\n<li>\n<p><strong>Speed up future purchases<\/strong> with your saved details;<\/p>\n<\/li>\n<li>\n<p><strong>Manage multiple shipping<\/strong> addresses;<\/p>\n<\/li>\n<li>\n<p><strong>Access your order history<\/strong> and track its status;<\/p>\n<\/li>\n<li>\n<p>Receive <strong>exclusive offers and dedicated promotions<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p>You\u2019re free to choose \u2014 with or without registration, our goal is to offer you a simple, fast, and high-quality shopping experience.<\/p>\n<p>Choose the most convenient way for you: in any case, ordering will be quick, easy, and secure.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-9be57ff\">\n                        <a href=\"#collapse-9bd1e2b69e39642a14ff\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-9bd1e2b69e39642a14ff\" aria-expanded=\"false\" aria-controls=\"Collapse-9bd1e2b69e39642a14ff\">\n                            \n                            <span class=\"ekit-accordion-title\">How can I recover a forgotten password?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-down\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-up\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-9bd1e2b69e39642a14ff\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-9be57ff\" data-parent=\"#accordion-69e39642a14ff\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>To reset your password, click \"Login\" and then \"Forgot your password?\".<br \/>Enter the email address you used to register, and you will receive an email with instructions to create a new password. <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-9be57ff\">\n                        <a href=\"#collapse-5d975fd69e39642a14ff\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5d975fd69e39642a14ff\" aria-expanded=\"false\" aria-controls=\"Collapse-5d975fd69e39642a14ff\">\n                            \n                            <span class=\"ekit-accordion-title\">Where do I enter promotional codes to receive discounts?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-down\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-up\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5d975fd69e39642a14ff\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-9be57ff\" data-parent=\"#accordion-69e39642a14ff\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>If you have received a <strong>promotional code<\/strong> (discount coupon or gift code), you can easily apply it during checkout.<\/p>\n<p>You have two options:<\/p>\n<h4>On the Cart page:<\/h4>\n<ol>\n<li>\n<p>After adding products to your cart, go to the <strong>Cart page<\/strong>.<\/p>\n<\/li>\n<li>\n<p>Below the list of items, you will find the \"<strong>Coupon code<\/strong>\" field.<\/p>\n<\/li>\n<li>\n<p>Enter the code you received and click \"<strong>Apply coupon<\/strong>\".<\/p>\n<\/li>\n<li>\n<p>The discount (or gift) will be applied to your order immediately.<\/p>\n<\/li>\n<\/ol>\n<h4>Directly at Checkout:<\/h4>\n<ol>\n<li>\n<p>If you skip the cart and go straight to \"<strong>Proceed to checkout<\/strong>\", you will see a clickable line: \"<strong>Have a promotional code? Click here to enter it.<\/strong>\"<\/p>\n<\/li>\n<li>\n<p>A field will appear where you can type the code.<\/p>\n<\/li>\n<li>\n<p>Once entered, click \"<strong>Apply coupon<\/strong>\" before completing your purchase.<\/p>\n<\/li>\n<\/ol>\n<blockquote>\n<p>Note: Promotional codes are often subject to expiration dates or specific conditions (e.g., minimum order amount, selected products). Always check the terms stated in the promotion. <\/p>\n<\/blockquote>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e5d7910 e-con-full e-flex e-con e-child\" data-id=\"e5d7910\" data-element_type=\"container\" id=\"faq-2\">\n\t\t<div class=\"elementor-element elementor-element-75e64b3 e-con-full e-flex e-con e-child\" data-id=\"75e64b3\" data-element_type=\"container\" id=\"faq-2\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa6751c at-heading-animation at-animation-heading-style-2 elementor-widget elementor-widget-heading\" data-id=\"fa6751c\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Payment <span>Methods<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73e1fff faq-accordion-cbd elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"73e1fff\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69e39642a2003\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-73e1fff\">\n                        <a href=\"#collapse-2d580f869e39642a2003\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-2d580f869e39642a2003\" aria-expanded=\"false\" aria-controls=\"Collapse-2d580f869e39642a2003\">\n                            \n                            <span class=\"ekit-accordion-title\">Which payment methods can I use?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-down\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-up\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-2d580f869e39642a2003\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-73e1fff\" data-parent=\"#accordion-69e39642a2003\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, you can request an invoice even after your order has been shipped.<br \/>Please contact us by email at info@roccadeimarmi.it or via WhatsApp at +39 0183 086149, providing your order number and billing details.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-73e1fff\">\n                        <a href=\"#collapse-9bd1e2b69e39642a2003\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-9bd1e2b69e39642a2003\" aria-expanded=\"false\" aria-controls=\"Collapse-9bd1e2b69e39642a2003\">\n                            \n                            <span class=\"ekit-accordion-title\">How does cash on delivery work?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-down\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-up\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-9bd1e2b69e39642a2003\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-73e1fff\" data-parent=\"#accordion-69e39642a2003\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>With cash on delivery, you pay the courier directly when your order is delivered.<br \/>This service may include an additional fee, shown during checkout before you confirm your order. <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-73e1fff\">\n                        <a href=\"#collapse-25efae169e39642a2003\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-25efae169e39642a2003\" aria-expanded=\"false\" aria-controls=\"Collapse-25efae169e39642a2003\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I request an invoice for my orders?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-down\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-up\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-25efae169e39642a2003\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-73e1fff\" data-parent=\"#accordion-69e39642a2003\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Yes, you can request an invoice at the time of purchase by entering your billing details during checkout.<br \/>Please ensure that you provide all the required information so we can issue it correctly.  <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-73e1fff\">\n                        <a href=\"#collapse-bb9a89d69e39642a2003\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bb9a89d69e39642a2003\" aria-expanded=\"false\" aria-controls=\"Collapse-bb9a89d69e39642a2003\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I request an invoice for an order that has already been shipped?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-down\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-up\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bb9a89d69e39642a2003\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-73e1fff\" data-parent=\"#accordion-69e39642a2003\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>If the order has already been shipped, it will no longer be possible to issue an invoice.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4fa319 e-con-full e-flex e-con e-child\" data-id=\"e4fa319\" data-element_type=\"container\" id=\"faq-3\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5fb0a7 at-heading-animation at-animation-heading-style-2 elementor-widget elementor-widget-heading\" data-id=\"a5fb0a7\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping <span>Details<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f64e21 faq-accordion-cbd elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"4f64e21\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69e39642a2835\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-4f64e21\">\n                        <a href=\"#collapse-2d580f869e39642a2835\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-2d580f869e39642a2835\" aria-expanded=\"false\" aria-controls=\"Collapse-2d580f869e39642a2835\">\n                            \n                            <span class=\"ekit-accordion-title\">What are the delivery times?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-down\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-up\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-2d580f869e39642a2835\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-4f64e21\" data-parent=\"#accordion-69e39642a2835\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Depending on the destination area, delivery may take from <strong>2 to 15 days<\/strong> from the date your order is received, unless unexpected delays occur.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-4f64e21\">\n                        <a href=\"#collapse-9bd1e2b69e39642a2835\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-9bd1e2b69e39642a2835\" aria-expanded=\"false\" aria-controls=\"Collapse-9bd1e2b69e39642a2835\">\n                            \n                            <span class=\"ekit-accordion-title\">Do you ship abroad?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-down\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-up\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-9bd1e2b69e39642a2835\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-4f64e21\" data-parent=\"#accordion-69e39642a2835\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>We currently ship to Western Europe, Poland, and Scandinavia.<br \/>More destinations will be available soon<br \/>For destinations not currently covered, please contact us at <a href=\"mailto:info@roccadeimarmi.it\">info@roccadeimarmi.it<\/a>. <\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-4f64e21\">\n                        <a href=\"#collapse-1faad9669e39642a2835\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-1faad9669e39642a2835\" aria-expanded=\"false\" aria-controls=\"Collapse-1faad9669e39642a2835\">\n                            \n                            <span class=\"ekit-accordion-title\">How much are the shipping costs?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-down\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-up\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-1faad9669e39642a2835\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-4f64e21\" data-parent=\"#accordion-69e39642a2835\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Shipping costs are displayed in your cart during the online checkout process. <br \/>For orders placed via email or WhatsApp, the shipping fee will be provided directly in our reply.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dcfb921 e-con-full e-flex e-con e-child\" data-id=\"dcfb921\" data-element_type=\"container\" id=\"faq-4\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12f4d75 at-heading-animation at-animation-heading-style-2 elementor-widget elementor-widget-heading\" data-id=\"12f4d75\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span>Return<\/span> Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d98d9a faq-accordion-cbd elementor-invisible elementor-widget elementor-widget-elementskit-accordion\" data-id=\"1d98d9a\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:100,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69e39642a2ec7\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-1d98d9a\">\n                        <a href=\"#collapse-2d580f869e39642a2ec7\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-2d580f869e39642a2ec7\" aria-expanded=\"false\" aria-controls=\"Collapse-2d580f869e39642a2ec7\">\n                            \n                            <span class=\"ekit-accordion-title\">What is your online return policy?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-down\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-up\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-2d580f869e39642a2ec7\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-1d98d9a\" data-parent=\"#accordion-69e39642a2ec7\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Customer satisfaction has always been our priority.<\/p>\n<p>For this reason, you have the right to withdraw from the contract and return goods within 14 days of receipt.<\/p>\n<p>You may withdraw from the contract and return the purchased products <strong>without being required to provide a reason<\/strong>, provided that:<\/p>\n<ul>\n<li>\n<p>the goods are<strong> intact, unopened<\/strong>, and in the<strong> same condition<\/strong> as when received;<\/p>\n<\/li>\n<li>\n<p>the product has not been consumed;<\/p>\n<\/li>\n<li>\n<p>a simple notification is sent to our Customer Service.<\/p>\n<\/li>\n<\/ul>\n<p>To start the return process, simply:<\/p>\n<ul>\n<li>\n<p>Contact our <strong>Customer Service<\/strong> by email or phone (see details below);<\/p>\n<\/li>\n<li>\n<p>Provide your order number and, optionally, the reason for the return;<\/p>\n<\/li>\n<li>\n<p>Follow the instructions provided for product collection or shipping.<\/p>\n<\/li>\n<\/ul>\n<p>Once we have received the returned goods, we will:<\/p>\n<ul>\n<li>\n<p><strong>refund the amount paid<\/strong>, including any shipping costs incurred by the customer;<\/p>\n<\/li>\n<li>\n<p>or, upon request, <strong>replace the product<\/strong> with another of your choice.<\/p>\n<\/li>\n<\/ul>\n<p>Refunds will be issued via bank transfer or another method agreed with the customer.<\/p>\n<p>For any request regarding returns or refunds, you can contact us:<\/p>\n<ul>\n<li>\n<p>by email: <b>info@roccadeimarmi.it<\/b><\/p>\n<\/li>\n<li>\n<p>by phone: <b>+39 0183 086149<\/b><\/p>\n<\/li>\n<\/ul>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-1d98d9a\">\n                        <a href=\"#collapse-9bd1e2b69e39642a2ec7\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-9bd1e2b69e39642a2ec7\" aria-expanded=\"false\" aria-controls=\"Collapse-9bd1e2b69e39642a2ec7\">\n                            \n                            <span class=\"ekit-accordion-title\">Can I return an opened product?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-down\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-chevron-up\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-9bd1e2b69e39642a2ec7\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-1d98d9a\" data-parent=\"#accordion-69e39642a2ec7\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>We do not accept returns of opened or partially opened packages, packages with missing or already opened bottles, or packages damaged after delivery by the courier.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>F. A. Q. Home Online Orders Payment Methods Shipping Details Return Policy [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-6821","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/roccadeimarmi.it\/en\/wp-json\/wp\/v2\/pages\/6821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/roccadeimarmi.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/roccadeimarmi.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/roccadeimarmi.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/roccadeimarmi.it\/en\/wp-json\/wp\/v2\/comments?post=6821"}],"version-history":[{"count":8,"href":"https:\/\/roccadeimarmi.it\/en\/wp-json\/wp\/v2\/pages\/6821\/revisions"}],"predecessor-version":[{"id":6947,"href":"https:\/\/roccadeimarmi.it\/en\/wp-json\/wp\/v2\/pages\/6821\/revisions\/6947"}],"wp:attachment":[{"href":"https:\/\/roccadeimarmi.it\/en\/wp-json\/wp\/v2\/media?parent=6821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}