This online shop is operated by Rocca dei Marmi di Flavio Vignali, in compliance with applicable e-commerce and distance selling regulations.
Company details:
Rocca dei Marmi di Flavio Vignali
Via Roma 32 – 18017 – Cipressa (IM), Italy
Tel. +39 0183 086149
VAT No. 01134130085
Tax Code: VGNFLV79M27I138D
E-mail: info@roccadeimarmi.it
By placing an order, the Customer acknowledges having read and fully accepted these Terms and Conditions of Sale.
All prices are displayed in Euros and include VAT, unless otherwise specified.
The price confirmed at the time of order is final and binding.
Product images are for illustration purposes only and may differ from the actual product.
The Customer is solely responsible for the choice of products ordered.
Every order submitted constitutes a contractual proposal by the Customer.
Acceptance occurs once Rocca dei Marmi di Flavio Vignali processes the order.
Invoices are issued at the time of shipment, and the Customer must provide accurate billing and shipping information.
Orders are processed within the timelines indicated on the website.
Deliveries in Italy generally occur within 10 working days for available products.
If products are unavailable, the Customer will be informed and offered either a revised delivery time or a refund.
Any delivery delays under 30 days do not entitle the Customer to compensation.
The contract is finalized only once Rocca dei Marmi di Flavio Vignali confirms the order via email, including details of products, prices, shipping, and delivery times.
The company reserves the right to decline orders for supply issues or organizational reasons.
Products are shipped to the address provided by the Customer after payment confirmation.
Shipping costs are shown in the cart and at checkout, prior to payment.
Customers must check package integrity and number of parcels upon delivery and record any issues in writing on the delivery note.
If the recipient is absent, the courier leaves a notice. If the package is not collected, it is returned to Rocca dei Marmi di Flavio Vignali, with additional costs charged to the Customer.
In case of delivery errors, the Customer must return the product within 7 days, intact and in its original packaging, for a free replacement.
Extraordinary events beyond the company’s control (e.g., strikes, transport disruptions, IT failures, government restrictions) may temporarily suspend order fulfillment. Orders will be canceled if such events last more than 3 months.
Customers may exercise their right of withdrawal within 14 days of receipt by notifying Rocca dei Marmi di Flavio Vignali in writing.
Returns must be authorized in advance by Customer Service (info@roccadeimarmi.it).
Returned products must be sealed, intact, and in their original packaging.
Opened bottles or customized products cannot be returned.
Refunds will be issued once product integrity has been verified.
Accepted payment methods: PayPal, bank transfer, cash on delivery.
Payments must be completed at the time of order.
For bank transfers, orders are canceled if payment is not received within 10 days.
Customs duties (if applicable) are the responsibility of the Customer.
Products remain the property of Rocca dei Marmi di Flavio Vignali until payment has been received in full.
Complaints must be submitted promptly to Rocca dei Marmi di Flavio Vignali, accompanied by the delivery note and original packaging.
Personal data is collected exclusively for order processing, invoicing, and contractual purposes, in compliance with applicable laws.
The Customer has the right to access, amend, or request the deletion of their data by contacting:
Rocca dei Marmi di Flavio Vignali – Via Roma 32 – 18017 – Cipressa (IM), Italy.
Order validation via the “confirmation click” constitutes an electronic signature with full legal validity.
Failure by the company to enforce any Customer obligation shall not be interpreted as a waiver of the right to enforce it later.
These Terms and Conditions represent the entire agreement between the parties. Any additional terms are only valid if expressly approved in writing.
All website and catalog content is the exclusive property of Rocca dei Marmi di Flavio Vignali. Any unauthorized reproduction or use is strictly prohibited.
If any provision is found to be invalid, the remaining provisions remain fully enforceable.
For any disputes, the exclusive jurisdiction shall be the Court of Imperia, without prejudice to mandatory consumer protection laws.
